Last Updated: 2025-09-02 These Terms & Conditions (“Terms”) govern your use of the pet grooming services (“Services”) provided by Pawsome Pet Grooming (“we,” “our,” or “us”). By booking an appointment, using our website, or visiting our location, you agree to be bound by these Terms. 1. Services We provide professional pet grooming services, including but not limited to bathing, brushing, trimming, nail care, and other treatments. All services are subject to availability, your pet’s behavior, and its health condition. 2. Appointments & Cancellations Appointments may be booked online, by phone, or in person. Please arrive on time for your scheduled appointment. Late arrivals may result in reduced service time or rescheduling. Cancellations or rescheduling should be made at least [X] hours in advance. A cancellation fee may apply for late cancellations or no-shows. 3. Pet Health & Behavior You are responsible for informing us of any medical conditions, allergies, sensitivities, or behavioral issues your pet may have. We reserve the right to refuse or discontinue services if your pet shows signs of aggression, illness, or distress that could compromise safety or well-being. We are not liable for pre-existing health conditions, reactions to grooming products, or incidents arising from undisclosed information. 4. Safety & Liability We prioritize the safety and comfort of your pet. All grooming is performed with care and professionalism. While rare, minor nicks, scratches, or stress-related symptoms may occur. We are not responsible for issues caused by uncontrollable factors such as matted coats, sudden movements, or pre-existing health problems. You agree to release and hold us harmless from any claims, damages, or expenses resulting from the provision of Services, except where caused by our negligence or willful misconduct. 5. Payments & Refunds Payment is due at the time of service unless otherwise arranged. Accepted payment methods include [insert accepted payment methods]. Refunds are granted at our sole discretion. Service dissatisfaction should be reported within [X] hours of the appointment. 6. Photography & Media We may take photos of your pet before or after grooming for records or promotional purposes. If you prefer that we do not use your pet’s photos for marketing, please notify us in writing before the appointment. 7. Website Use (if applicable) Our website and online booking system are provided for your convenience. You agree not to misuse, disrupt, or attempt to gain unauthorized access to our website or related systems. We are not responsible for errors, downtime, or third-party service interruptions. 8. Changes to Services or Terms We may update these Terms or adjust our services, pricing, or policies at any time. Updates will be effective upon posting on our website or providing notice to you. 9. Governing Law These Terms are governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising under or relating to these Terms shall be resolved in the courts of [Your Jurisdiction]. 10. Contact Us If you have any questions about these Terms, please contact us: Email: info@pawsomepetgrooming.com Phone: Address:
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